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Frequently Asked Questions
Where are the Apple Service Center located?
- DG Help, Apple Authorised Service center, Time Square Center, Dubai.
- DG Help, Apple Authorised Service center, Abu Dhabi Mall, Abu Dhabi.
- DG Help, Apple Authorised Service center, AL Ain Mall, Abu Dhabi.
Is the Apple Service Provider open during public holidays?
What are the operating hours of Apple Service Center?
Is the Apple Service Provider open all 7days in a week?
Can I repair my Apple product from a place which is not Apple approved?
What happens next once I submit my Apple device for repair at your Service Center?
Once you submit your device at our Service Center, our certified technicians will check your device and provide you a quotation in case your device is out of warranty. You will then receive an email and a call to inform you about the defect, parts that needs to be replaced and the cost of repair .Once we receive a go ahead from you , we will start the process and keep you informed once the repair is complete .
While our technicians are working on your device you can track the status online through our website by using the reference number provided at the time of submitting your device.
Do you have an option to make the payment online?
Yes, we do have an option to make an online payment using your Debit or Credit card. Up on request we will send a link your email id and you can make the payment using the link. Once we receive the payment, you will receive a confirmation email about the payment.
Is payment made online safe and secured?
We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our systems.
Back Glass Broken, is it replaceable for iPhone?
How long does it take to repair my iPhone?
Do you replace Screen for Apple iPhone 6?
What are the common issues in iPhone?
Can I replace the battery of my iPhone without being submitted to the service center?
The battery in iPhone should be replaced an authorized service Center. Improper replacement or repair could damage the battery, cause overheating, or result in injury. The battery must be recycled or disposed of separately from household waste. So we recommend you visit Apple authorized service center for your iPhone battery replacement.
Does Apple repair iPad screens?
How does AppleCare+ handle cracked screens of Apple iPhone?
If you have AppleCare+ for Apple iPhone it covers?
- 2 years of Apple iPhone repair,
- Covers 2 accidental damages includes liquid damage, physical damage, Standard manufacturing defects etc. (1 accidental damage per year).
- Global warranty support.
- When accidental damage you pay only AED 99 for Screen repair or AED 349 for unit exchange.