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Terms & Conditions

Service Repair Terms & Conditions

The terms set out in these conditions of repair shall apply to the service DG Help provides to repair the Customer’s electronic device.

  1. Service order sheet should be produced at the time of the collection of the device.
  2. The repair of the device is subject to the availability of any spare parts required. Any time estimate for completion of the service which may be informed to the customer is an estimate only and does not form any obligation under the terms & conditions.
  3. If the repair of the device is not covered by a warranty or the nature of the repair is beyond any terms of the warranty, DG Help will charge the customer for the repair following the terms & conditions “Paid Repair”. DG Help will inform the customer with an estimate of the cost of repair “Quotation” and shall not repair the device until DG Help has received the Full payment of that estimate. Full payment is strictly due before the start of the repair of the device.
  4. If the quotation is rejected by the customer, DG Help reserves the right to charge the customer an Inspection Fee (available on request), the device will be returned unrepaired once the inspection fee is paid by the customer.
  5. If your device serial number has been altered, defaced, or removed, or the device has failed due to accident, abuse, liquid spill or submersion, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than the brand or a brand authorized service provider, DG Help will return your device without servicing it and may charge you the Inspection Fee.
  6. DG Help shall notify the customer through Call/Email/SMS (on the Mobile Number/Email ID) provided by the Customer when the device is available for collection. If the customer does not collect the device within sixty (60) days of notification, DG Help may dispose of the device for E
    -Waste destruction.
  7. For “Paid Repair”, if the quotation is approved by the customer and not “Paid” and “Collected” within sixty (60) days of notification, DG Help reserves the right to sell off the customer device, any sum obtained on sale of the device will be used to meet any unpaid estimate or repair charges that the customer is liable to pay. The customer is not liable to claim the device from DG Help after it is disposed of or sold off. DG Help will not be responsible/accountable for returning the device.
  8. Software or Spare Parts required for the service once installed cannot be altered or removed.
  9. DG Help accepts no responsibility for unforeseen internal damage on commencing diagnosis of the Customer’s device, be it caused by drop damage, liquid damage, or other circumstances that are beyond our control.
  10. Liquid and drop-damaged devices that are partially functioning may during the diagnosis or attempted repair become inoperable due to unseen damage and movement of required components during the repair. DG Help will not be held responsible for a device becoming beyond economical repair during assessment or attempted repair.
  11. The service, inspection, delivery, and installation charges are non-refundable once paid by the customer.
  12. All Software and Data are of Customer’s responsibility, please backup all the data before submitting for repair. DGH accepts no liability for loss or data corruption howsoever caused.
  13. During registering your device, we will ask you for certain details that we require to perform the service. This includes your name, mobile number and email address. We may also require your device password to access your device to complete the service.
  14. For any queries, please call Sharaf DG Helpline Number 600-502034 and select option 4 for DG Help services or e-mail us at [email protected].
  15. DG Help shall reserve the right to vary, modify or change the terms and conditions herein due to change(s) in the availability of services, devices and/or spare parts or to comply with applicable policies, rules, regulations and law, with or without notice.
  16. The following requested personal information (name, address, telephone number and email address) is necessary to proceed with the request for service. If service is requested pursuant to a third-party service obligation, such information will be transferred to the third party for verification and quality purposes, including confirming the service transaction and submitting a customer survey. By signing below, you consent to this transfer and the use by the third party for this purpose.
  17. These Terms shall be interpreted and governed by the laws of the United Arab Emirates

 

SDG-DGH-WI-01, Version 3.0, Effective Date 01.02.2023

DG Help Repairs & Recovery

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  • All equipment/s are received, kept, repaired and operated at Owner’s consent.
  • Warranty covers only Manufacturer’s defect.
  • Warranty does not cover Misuse / Liquid damage / Physical damage / Tampered / Virus Infection etc.
  • Quotation Rejection charges will be applicable.
  • Out of warranty deliveries will be against payment.
  • Units should be collected within 60 days after notification or Sharaf DG reserves the right to dispose any unclaimed units.
  • Service, Delivery, installation charges, Quote rejection charges are NON-REFUNDABLE once paid by the customer.
  • Software once sold will not be exchanged or refunded.
  • Once diagnose or repair performed on unit, changes cannot be returned to original/initial state.
  • The receipt should be produced at the time of item collection.

Disclaimer:

  • Customer authorize Sharaf DG technician/Engineer(S) to work on their device.
  • Customer understand that Sharaf DG is not responsible for any data loss, which occur as a result of work done on their device.
  • Further customer agrees to release, indemnify, and hold harmless, Sharaf DG from liability of any claims or damages of any kind or description that may arise from any system work performed on my any abandonment of said items.